Use the Stadium Connectivity Troubleshooter to check your connection, identify possible network or service issues, and find the next steps to restore access.
This quick self-service tool runs a series of live connectivity checks and provides guidance on the next steps, helping you resolve issues faster without unnecessary back-and-forth.
🌐 What Is the Stadium Connectivity Troubleshooter?
The Connectivity Troubleshooter is a diagnostic tool that checks whether your browser and network can successfully connect to Stadium services.
It helps determine whether the issue is caused by:
Your internet connection or network
A corporate firewall or VPN
Browser security or network policies
Login or authentication issues
A Stadium service interruption
🚀 When Should I Use the Connectivity Troubleshooter?
Use the Connectivity Troubleshooter if you experience any of the following issues:
You cannot log in to your Stadium account.
Stadium pages or shops will not load.
APIs or platform features are unavailable.
Your organization recently updated its firewall settings or added Stadium domains to its safelist.
You access Stadium through a corporate network or VPN.
🔗 How Do I Run the Stadium Connectivity Troubleshooter?
Open the 👉Stadium Connectivity Troubleshooter.
Allow the tool to run its automatic connectivity checks.
Review the results to identify failed or skipped checks and follow the recommended next steps.
If a connectivity issue is detected, download the diagnostic report or copy the diagnostic summary to share with Support.
For the most complete results, sign in to your Stadium account before running the test whenever possible.
🔍 What Services Does the Troubleshooter Check?
The Connectivity Troubleshooter performs live connectivity checks for several Stadium services, including:
Authentication (Login)
Core Services
Identity Services
Product Services
Platform Services
🔐 What Happens If I'm Not Logged In?
If you are not signed in to Stadium, some account-related checks may be skipped because they require an authenticated session.
Sign in to your Stadium account and run the Connectivity Troubleshooter again to complete the available checks.
📊 How Do I Interpret the Connectivity Troubleshooter Results?
The results indicate whether your connection is working, whether a potential connectivity issue was detected, or whether some checks could not run.
Result | What It Means | Recommended Action |
✅ All Checks Passed | Your connection to Stadium is working normally. | The issue may be account- or product-related. Contact our Support team if the problem continues. |
❌ One or More Checks Failed | A connectivity issue was detected. | Follow the on-screen instructions. If needed, contact Support and include the diagnostic report. |
⏭ Checks Skipped | Some tests couldn't run, usually because you're not logged in. | Sign in to Stadium and run the troubleshooter again. |
⚠️ CORS or Network Policy Warning | Your organization's network or firewall may be blocking Stadium. | Share the safelist instructions shown on the page with your IT administrator. |
🏢 How Do I Troubleshoot Stadium Access on a Corporate Network or VPN?
Corporate firewalls, VPNs, and network security policies may prevent your browser from connecting to Stadium services.
If the Connectivity Troubleshooter displays a CORS or network policy warning:
Review the safelist instructions shown on the troubleshooting page.
Share the instructions with your IT administrator so they can review the relevant network or firewall settings.
If your IT team recently updated the settings, run the Connectivity Troubleshooter again to check whether the changes resolved the issue.
If your organization permits it, you can also run the test with and without your VPN to help identify whether the VPN may be affecting connectivity.
📄 How Do I Share Diagnostic Results with Stadium Support?
If the Connectivity Troubleshooter detects a connectivity issue, you can use the diagnostic report to help Support investigate the problem.
To share your results:
Open the troubleshooting report.
At the bottom of the report, select Download Report to save the diagnostic report in JSON format, or select Copy summary to copy the diagnostic summary.
Email the report or summary to ✨[email protected].
Include a brief description of what you were trying to do when the issue occurred, such as signing in, opening a shop, or loading a page.
Providing diagnostic results helps Support identify the issue more quickly and reduces the need for additional troubleshooting.
You can see the Download button or Copy summary at the bottom of the report.
💬 Why Don't I See a Contact Support Button?
The Contact Support option appears only when the Connectivity Troubleshooter detects a connectivity issue.
If all checks pass, your connection to Stadium is working as expected, and the issue may be related to your account or a specific product feature.
If you still cannot access Stadium or use a feature despite all checks passing, contact Support at [email protected]. Describe the issue and the steps you took before it occurred.
💡 How Can I Get the Best Results from the Troubleshooter?
For more useful diagnostic results:
Make sure you have a stable internet connection.
Sign in to your Stadium account whenever possible.
If your organization permits it, test your connection with and without your VPN.
If your IT team recently updated firewall or safelist settings, rerun the test to confirm whether connectivity has improved.
Save the diagnostic report or copy the summary if you need help from Support.
Need more help? Contact us via CHAT / SEND AN EMAIL TO ✨[email protected]
Explore Stadium's Premium Features: Try it free for 30 days, then upgrade to a paid Stadium Pass. 💰View pricing or 🗓️ request a demo with our account specialist