Understanding My Orders Statuses

This FAQ will help you understand each stage of the order process, so you always know what's happening with your purchase. From processing to shipping and delivery, we've got you covered.

Take a look at this comprehensive guide to get a clearer understanding of the different statuses associated with your Purchased Order.

For a quick check of your purchased orders, you can follow this [link].

My Purchases
Order Status	Description
	Your order is in this status when warehouse operations have not yet started.
	When warehouse operations and boxing are completed, the order is in this shipment status.
	This shipment status comes via webhook when the shipping provider takes the package from the warehouse.
	Your order is in this state during the time between being shipped and being delivered.
	This state appears until all the items are not delivered. This usually appears if you order two or more items that are shipped separately.
	On successful delivery of the order.
	This shipment state comes via webhook when the order is delayed for delivery.
	This is the order status when your gift order is pending approval/ rejection by the gift sender before it can be processed.
	This is the order status if your gift order has been rejected by the gift sender. Please reach out to your gift sender for any further questions.
	The gift sender has removed you as a recipient before you have redeemed your gift. Please reach out to your gift sender for clarification.