In certain situations, you may need to remove recipients from a live campaign order. Please note that you can only remove recipients who have not yet redeemed their points.

Follow the step-by-step instructions below to successfully remove recipients from an active campaign order.

Accessing the Campaign Order

Log In to Your Account

• Go to bystadium.com and log in to your account
  
  

Navigate to the Campaigns Page

• Expand the Sidebar Menu (if collapsed)

  • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
    
    

• Navigate to Campaigns

  • In the sidebar menu, locate and click on "Campaigns" to go to your campaigns page.

Select Your Campaign

• Choose the campaign you wish to update.
• Click on it to open the Campaign Dashboard.
  
  
  

View Order

• Find the specific order you want to update and click on 'VIEW ORDER'.
  
  
  

Removing Recipients

Filter Non-Redeemed Recipients

• On the order's dashboard, click on the "NOT REDEEMED" tab to view the list of recipients who have not yet redeemed their points.

Removing Recipients

Removing All Recipients

• To remove all recipients, simply click on the REMOVE ALL button.

Single Recipient:

• To remove individual, click on the "REMOVE" link next to their email icon.

Multiple Recipients:

• To remove selected multiple recipients, select the checkboxes next to their email addresses and then click on the "REMOVE SELECTED" button.

Confirm Removal

• A pop-up message will appear stating "Points that you sent to these recipients will be returned to your Stadium Points balance". Click "YES, REMOVE" to confirm the removal of the selected recipients.

Confirmation

• You will then receive a confirmation message indicating that the selected recipients have been successfully removed from the live campaign order.
• The number of recipients will also get updated as well as the number of seats left.

Access the Campaigns feature with our paid Stadium Packages.

Visit our Pricing page to explore the details of each package and choose the one that best suits your needs.