Need to cancel an order? We're here to help. Whether you made an accidental purchase or simply changed your mind, our guide provides all the information you need to cancel your order.

This article includes sections:

• Important Reminders
• Entry Points When Cancelling an Order
• Cancelation of a Myself Order and Redeemable Gift with Restricted Link
• Cancelation of a Priceless Shop Redeemable Order and Redeemable Gift with Magic Link

 

IMPORTANT NOTE

If you need to cancel your order, here's what you need to know:

1. Cancellation Window:
   You can cancel your order within an hour from the time that the order was placed.  
   
   
2. Non-Refundable Items:
   Please note that certain items, such as virtual gift cards, experience vouchers, and similar digital products, cannot be refunded once they are in your digital hands. We recommend double-checking your order before confirming the purchase of these items.
   
   
3. Accidental Orders:
   If you accidentally check out with an individual or Myself order but were supposed to redeem a gift, cancel your order within the 1-hour cancellation window. 

 

Entry Points to the Cancellation Feature

There are three entry points to locate the Cancelation feature:

 

Entry Point 1: Order Confirmation Page

 

• After placing an order, you’ll be taken to the Order Confirmation page.
• You’ll see a message indicating you have 1 hour to edit your order.
• Click the “Edit Order” button to start the cancellation process.

 

Note for MySelf orders and Redeemable Gifts with restricted links: These orders are automatically approved.

 

For Priceless Shop Redeemable Orders and Redeemable Gifts with Magic Links: The order must be approved by the gift sender, but changes must be made within 1 hour.

 

 

 

 

Entry Point 2: Orders Page

 

• From the Order Confirmation page, click the "GO TO MY ORDERS" button.

 

 

OR Navigate to the Orders Page

• Expand the Sidebar Menu (if collapsed)

  • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
    
    

• Navigate to the Orders page

  • In the sidebar menu, locate and click on "Orders" to access your order details.

 

• Locate the relevant order by searching using its order number.
• Click the drop-down arrow to access the "EDIT ORDER" option.

 

 

 

 

 

Entry Point 3: Order Tracking Page

• Navigate to the "My Orders" page and find your recent order.
• Click "VIEW ITEMS & TRACKING" to open the Order Tracking page.

 

• On the Order Tracking page, you will see the Edit Order button.

 

 

Back to Sections List ↑

 

Cancelation of a Myself Order and Redeemable Gift with Restricted Link

 

Initiate Cancelation

• After clicking on the "Edit Order" button from any entry points stated previously, the system will then show a child window showing how much time you have left to make changes to your order.
  
  
• Select "CANCEL ORDER." to initiate the cancelation.

 

 

 

Confirm Cancelation

• Click on the YES, CANCEL ORDER button to finalize the cancelation.

 

Please note that for MySelf orders and Redeemable Gifts with restricted links, refunds will be issued as Stadium Points.

 

 

• After successful cancellation, you’ll receive a confirmation message.

 

Check Your Refund

Visit the Funds Page:

• • Expand the Sidebar Menu (if collapsed)

    • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
      (If the menu is already expanded, you can skip this step.)

  • Navigate to the Funds Page

    • In the sidebar menu, locate and click on "Funds & Gifts." to access your funds and gifts details.

• View your refunded points under "My Stadium Points."
• Click "Points History" to see full details of the refund.
  
  

 

Place a New Order Using Your Refunded Points

 

• If you wish to use the refunded Stadium Points to shop again, you may follow the instructions in this article ✨ How To Shop Using Your Stadium Points

 

 

Back to Sections List ↑

 

 

Cancelation of a Priceless Shop Redeemable Order and Redeemable Gift with Magic Link

 

Initiate Cancelation

• After clicking on the "Edit Order" button from any entry points stated previously, the system will then show a child window showing how much time you have left to make changes to your order.
  
  
• Select "CANCEL ORDER." to initiate the cancelation.

 

 

Confirm Cancelation

• Click on the YES, CANCEL ORDER button to finalize the cancelation.

 

Note that since the order is awaiting approval, you’ll need to place a new order using the same invitation link after the cancellation.

 

 

• A confirmation message will appear.
• Click "RETURN TO HOME" to go back to your home page

 

 

Place a New Order

 

• On your home page, visit the "Redeem" section to see the gift sent to you.
  
  
• Click on the REDEEM button to create a new order.
  
  

 

 

Visit the Funds Page:

• • Expand the Sidebar Menu (if collapsed)

    • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
      (If the menu is already expanded, you can skip this step.)

  • Navigate to the Funds Page

    • In the sidebar menu, locate and click on "Funds & Gifts." to access your funds and gifts details.

 

From the Funds page, you will see the gift sent to you under the Spend & Redeem Section

 

 

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Canceling an order doesn't have to be complicated. By following the steps outlined in this guide, you can quickly and easily manage your orders, redeem gifts, and ensure you make any necessary changes within the cancellation window