Looking to change your email on Stadium? Whether you're moving from a corporate email to a personal one, correcting a typo, or updating your login credentials, this guide has you covered. We’ll walk you through how to update your Stadium account email address, including situations where you’ve already placed an order or need manager approval. Avoid losing access to your treats, credits, or past orders by following the right steps for a secure and smooth email change or transfer.

⚠️ Important Note Before You Begin

If you’ve made a simple typo in your email address or haven’t placed any orders yet, the fastest solution is to create a new account with the correct email and submit a deletion request for the incorrect one. This method avoids delays and is best when there are no existing orders or credits linked to the account.

If you’ve already placed an order or received a gift, continue with the applicable instructions below.

Requesting Email Changes for Personal Email to Personal Email

To change your account's email address:

1.  
   • Send a Request:
     Send a request via our ✨Contact Us form using the current email address associated with your account. This ensures we can verify your identity as the account owner.
     
      
   • Verify Your Account:
     • Ensure there are no active orders linked to your current email address.
     • The new email address you wish to use must not already be associated with an existing Stadium account.

Requesting Account Transfers from Corporate/Work Email to Personal Email

If you need to transfer your account from a corporate/work email to a personal one:

1. Download and Complete the Account Transfer Form:
   • Click this Account Transfer Form Link to download.
   • Fill out the necessary details in the form. Please note that all signatures must be handwritten.
      
2. Submit the Form:
   • Forward the completed form to hi@bystadium.com 
   • Corporate approval is required. Either have your supervisor or manager email us directly to confirm the transfer or CC them in the email, and have them reply with approval.
   • For accounts that are associated with gift orders related to the company, especially if there are remaining credits that are tied to the account, your supervisor or manager must also state in their emails if they agree to have this transferred to your personal account or not.
      
3. Verify Your Account:

   • Ensure there are no active orders linked to your current email.

   • Your new email address must not be registered with an existing Stadium account.

Requesting Account Transfers from Corporate/Work Email to Another Corporate/Work Email

For transferring an account from one corporate/work email to another:

1.  
   1. Download and Complete the Account Transfer Form:
      • Click this Account Transfer Form Link to download.
      • Fill out the necessary details in the form. Handwritten signatures are required.
         
   2. Submit the Form:
      • Forward the completed form to hi@bystadium.com.
      • Corporate approval is required. Either have your supervisor or manager email us directly to confirm the transfer or CC them in the email, and have them reply with approval.
      • ⚠️ If there are any remaining Stadium Wallet credits or Stadium Points on the existing account, your supervisor or manager, or account owner, must clearly state in their reply whether those credits should be transferred to the new email address.
         
   3. Verify Your Account:
      • Ensure there are no active orders linked to your current email address.
      • The new email address you wish to use must not already be associated with an existing Stadium account.

Once the request is received, our team will check if the requirements are met before proceeding with changing the email address.

Processing Time

Requests are processed within 90 days, as per our Privacy Policy. If you have urgent orders that need to be placed after the update, please include them in your request so we can prioritize accordingly.

Privacy Policy

For more detailed information on data handling and the account update process, please refer to our Privacy Policy (Section 14).