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🧠 Understanding Your Collection's Status

The steps for requesting design changes vary slightly depending on your collection's current status:
 

• IN DESIGN (🟡):
  Your collection is currently being crafted by our design team. Once the initial mockups are ready, you'll receive an email notification and your status will update to MOCK-UPS READY.

 

• MOCK-UPS READY (🟠): 
  Your mockups have not yet been approved. You'll see REQUEST CHANGES and APPROVE DESIGNS buttons directly on the collection card. Changes made will apply to the current order. 

 

• DESIGN READY (🟢): 
  Your mockups have already been approved and your order may be in production. You can still request design changes, but they will apply to future orders only — not the current order in progress.

 

 

What items appear in the design feedback tool

When you submit a request, you'll be directed to Pastel — Stadium's design feedback tool. Keep in mind:
 

• Items with a pencil (✏️) icon on Stadium can be edited directly using the Customizer tool. These items will not appear in Pastel.

 

• Items without a pencil icon are managed by Stadium's Swag Design Team and will appear in Pastel for you to leave feedback on.

 

 

 

🗝️ Accessing the "Request Design Changes" Option in Your Shops Dashboard

Navigate to the Shops Page

• Expand the Sidebar Menu (if collapsed)
  • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
    
     
• Navigate to Shops
  • In the sidebar menu, locate and click on "Shops" to access your shop's page. 

 

Select Your Live Shop

• On the " Shops" page, navigate to LIVE Shops, then click on the shop you'd like to access.

🔍Filter Shops by Owner (For Company Workspace Users):

• If you have permission to access and manage shared shops, you can use the OWNED BY filter to view shops created by other users in your Company Workspace. 

• For a complete guide, follow the steps in this article: 👉How to Filter Shops by Owner (For Company Workspace Users)

 

Access Branded Swag

• In your Shop Dashboard, go to the "BRANDED SWAG" tab, then select "SAVED DESIGNS" to see all your collections.
• Locate the collection you want to modify.

 

Initiate Design Changes Request

• On the selected collection, click the three-dot menu next to the item.

• Select Request Design Changes.

 

📥 Submitting Your Design Change Requests in Pastel

 

Enter your name and email

• A pop-up will appear with instructions on how to use the Pastel design feedback tool. Review the instructions and click CONTINUE.

• You'll be directed to your "Your Designed Swag" page in Pastel.
• A prompt will ask for your name and email address so Stadium's Swag Design Team knows who submitted the request.
• Enter your details and click Continue.

 

Note: Only items managed by Stadium's Swag Design Team will appear on this page. Products that you can edit yourself in the Stadium Customizer will not be shown here.

 

 

Browse your mockups

• Scroll through the page to view all of your available product mockups.
• To preview an item in a larger view, use the Browse / Comment toggle at the bottom of the screen:
  • Click the toggle to switch to Browse mode (commenting is temporarily disabled).
  • Click on any image to view it in a larger preview.
  • Click the toggle again to switch back to Comment mode when you're ready to leave feedback.

 

Leave Comments on Products

• While in Comment mode, click directly on the product — or on the specific area of the mockup — that you'd like to update.
• A comment box will appear. Type your feedback. Be sure to include:
  • The product name
  • Detailed instructions for the design team

    • Example: "Please adjust the logo placement and follow the brand guidelines provided in the attached PDF."

• To attach a file (such as a logo, brand guide, or reference image):
  • Click the attachment (📎) icon in the comment box.
  • Select your file and press Enter to upload it.
• Optionally, add labels or emojis to your comment for additional context.
• Click Post Comment when you're done.
• On the success message, you can click on the View button to see the full details of your feedback and edit it if necessary.
• Repeat the 'Leave comments on products' steps for each product you'd like to update before moving on.

 

Submit Your Review

• Once you've finished leaving comments on all the products you'd like to update, click Finish review in the top-right corner of the screen. 
• A "Finish reviewing this canvas" pop-up will appear. Select Request changes.
• Optionally, enter any additional notes in the Additional comments (optional) field.
• Click Submit review to finalize your submission.
• A green confirmation message, "Successfully requested changes on this canvas",  will appear at the bottom-left of the screen, confirming your request has been sent.

 

 

➕ Need to Submit Additional Changes?

If you'd like to add more feedback after submitting your initial review:

• Click on the mockup again and leave a new comment.
• Click the Reviewed button in the bottom-right corner of the screen.
• From the pop-up, click Add another review and repeat the commenting and submission process.

 

📌 What to Expect After Submission

• You'll receive email notifications from Pastel when the status of your comments is updated (for example, when a request moves to "In Review"). 
• Once the revisions are complete, you'll receive a separate email from Stadium's design team with updated mockups for the products you requested changes on.
• Click the Pastel link in that email to review the updated mockups. 

 

👨🏼‍💻 Track and Manage Your Requests in Pastel

You can monitor the status of all your design change requests directly in Pastel at any time.

• On the Pastel page, click the Comments button at the bottom-left of the screen. 
   
• Click Status to filter your comments. This shows how many requests are currently in each stage:
  • Active: Newly submitted, awaiting review 
  • In Progress: Your design team is actively working on these 
  • In Review: Under review before being finalized 
  • Resolved: Completed requests
     
• Click on any status to view the related comments and updates.
   
• If you have follow-up feedback or additional instructions on an existing thread, click Reply on the relevant comment to continue the conversation

 

 

👍 Approve the Updated Designs

Once all of your requests have been marked as Resolved:

• Return to your Swag page in Stadium.
• Locate the updated collection and review the revised mockups.
• When you're satisfied with the designs, click APPROVE DESIGNS to confirm the updates to your swag collection.

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✏️Customizing Automated Designs

 

Customize Specific Products Using Customizer

If you want to make changes to automated mockups, just click on the pencil icon to edit the product using the customizer.

For a complete step-by-step guide, follow the steps in this article 👉 How to Edit or Customize Swag Items from Your Swag On-Demand Collection

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