If you're having trouble accessing Stadium, such as pages not loading, shops not opening, or login issues, our Connectivity Troubleshooter can help identify whether the issue is related to your network or our services.

This quick self-service tool runs a series of live connectivity checks and provides guidance on the next steps, helping you resolve issues faster without unnecessary back-and-forth.

🌐 What Is the Stadium Connectivity Troubleshooter?

The Connectivity Troubleshooter is a diagnostic tool that checks whether your browser and network can successfully connect to Stadium services.

It helps determine whether the issue is caused by:

• Your internet connection or network
• A corporate firewall or VPN
• Browser security or network policies
• Login or authentication issues
• A Stadium service interruption

🚀 When Should I Use It?

We recommend using the Connectivity Troubleshooter if:

• You can't sign in to Stadium.
• A shop or page won't load.
• APIs or platform features are unavailable.
• Your IT team recently updated firewall settings or safelisted Stadium domains.
• You're accessing Stadium through a corporate network or VPN.

🔗 How Do I Access the Connectivity Troubleshooter?

Open the Connectivity Troubleshooter using the link below:

https://www.bystadium.com/help/troubleshoot

The tool will automatically begin checking your connection to Stadium services.

🔍 What Does the Tool Check?

The Connectivity Troubleshooter performs live connectivity checks for several Stadium services, including:

• Authentication (Login)
• Core Services
• Identity Services
• Product Services
• Platform Services

Not Logged In?

If you're not signed in, the tool will let you know that some account-related checks cannot be completed until you log in.

📊 How Do I Read the Results?

🏢 I'm Using a Corporate Network or VPN

Some organizations restrict access to external services through firewalls, VPNs, or network security policies.

If the Connectivity Troubleshooter detects these restrictions, it will provide safelist instructions that you can share with your IT team to help restore access.

📄 How Do I Share Diagnostic Results with Support?

If the troubleshooter detects a connectivity issue, you'll have the option to:

• Download a diagnostic report (JSON)
• Copy a diagnostic summary
• Contact Support using the chatbot on the Stadium website or reach out using our ✨Contact Us form

Including the diagnostic summary with your support request helps us identify the issue more quickly and reduces the need for additional troubleshooting.

You can see the Download button or Copy summary at the bottom of the report.

❓Why Don't I See a Contact Support Button?

The Contact Support option only appears when the Connectivity Troubleshooter detects a connectivity issue.

If all checks pass, your connection to Stadium is working as expected, and the issue may be related to your account or a specific product feature instead.

If you're still experiencing problems despite all checks passing, please contact our Support team and let us know what you were trying to do when the issue occurred.

💡 Tips for Best Results

Before running the Connectivity Troubleshooter:

• Make sure you have a stable internet connection.
• Sign in to your Stadium account whenever possible.
• If you're using a VPN, try running the test both with and without it (if permitted by your organization).
• If your IT team recently updated firewall or safelist settings, rerun the troubleshooter to confirm the changes have taken effect.