In certain situations, you may need to remove recipients from a live automated order. Please note that you can only remove recipients who have not yet redeemed their points.

Follow the step-by-step instructions below to successfully remove recipients from an active automated order:

Accessing the Automated Order

Navigate to the Automated Gifting Page

• Expand the Sidebar Menu (if collapsed)
  • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
    
     
• Navigate to the Automated Gifting Page
  • In the sidebar menu, locate and click on "Automated Gifting" to go to your automated gifting page.

Select the Automation You Want to Edit

• Locate the automation you want to update.
• Click on it to open the Automation Dashboard.

Select your Order

• Scroll down to find the specific order number you'd like to edit.
• Click on the order number to go to the order details page.

Removing Recipients

Filter Non-Redeemed Recipients

• On the order's dashboard, click on the "NOT REDEEMED" tab to view the list of recipients who have not yet redeemed their points.

Removing Recipients

Removing All Recipients

• To remove all recipients, simply click on the REMOVE ALL button.

Single Recipient:

• To remove an individual, click on the "REMOVE" link next to their email icon.

Multiple Recipients:

• To remove multiple selected recipients, select the checkboxes next to their email addresses and then click on the "REMOVE SELECTED" button.

Confirm Removal

• A pop-up message will appear stating, "Points that you sent to these recipients will be returned to your Stadium Points balance".
• Click "YES, REMOVE" to confirm the removal of the selected recipients.

Confirmation

• You will then receive a confirmation message indicating that the selected recipients have been successfully removed from the live automated order.
• The number of recipients will also be updated, as well as the number of seats left.

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