Want to know which of your recipients have redeemed their gifts? This guide will show you exactly how to track gift redemption status in your Stadium Shop dashboard. By following these simple steps, you can easily monitor which recipients have redeemed or not redeemed their gifts, helping you manage your shop more efficiently and ensure every gift reaches its intended recipient.

Step-by-step guide on how to monitor the redemption status of your recipients on your shop's dashboard

Log in to Your Account

• Open your web browser and go to bystadium.com
• Log in using your credentials.
• Once logged in, you will automatically land in your default Company Workspace.
• If needed, you can change your default Workspace anytime from your Account Settings.

For Users With Multiple Workspaces:

• Click the drop-down arrow next to your profile name in the top navigation bar.

• Select the Workspace where your shop is created.

Navigate to the Shops Page

• Expand the Sidebar Menu (if collapsed)
  • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
    
     
• Navigate to Shops
  • In the sidebar menu, locate and click on "Shops" to access your shop's page. 

Select Your Live Shop

• On the " Shops" page, navigate to LIVE Shops, then click on the shop you'd like to access.

Filter Shops by Owner (For Company Workspace Users)

If you have permission to access and manage shared shops, you can use the OWNED BY filter to view shops created by other users in your company Workspace.

1. Click the drop-down arrow next to Owned By to open the filter options.

2. In the search field, type the name of the user whose shops you want to view.

3. Select the checkbox next to the user’s name. You can select multiple users at the same time if needed.

4. Once selected, the system will automatically display the shops created by the selected user(s)

The applied filters will appear under Applied Filters on the page.

Access the Sent Gifts Tab

• From your shop's dashboard, navigate to SENT GIFTS.

Filter Orders by Owner (For Company Workspace Users)

If you have permission to access and manage shared shop orders, you can use the OWNED BY filter to quickly view orders created by specific users within your company Workspace

💡 Note: The OWNED BY filter will only appear if the shop contains gift orders created by multiple users.

Follow the steps in this article for the complete steps: 👉How to Filter Sent Gifts by Sender in Shops

Go To Order Details Page

• Within the selected shop, find the "SENT GIFTS" area.
• Click on "VIEW ORDER" for the particular order you wish to modify.

View Redemption Status

On the order details page, go to the Recipients section. From there, you can view a complete list of recipients along with their redemption status.

To filter and view recipient activity, use the available status options to display:

• NOT REDEEMED - recipients who have not yet claimed their gift 🎁
• REDEEMED - recipients who have already completed redemption ✅

This helps you quickly track gift progress and manage follow-ups more efficiently.

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