Managing Thank You Messages for your Stadium Shops Gift Orders helps you control how recipients interact with your gift orders while keeping communication organized. This guide shows you how to manage the recipient Thank You Message prompt, enable or disable Thank You Message notifications, and view or download Thank You Messages submitted by recipients, giving you greater control over your Shops gift order experience.

This article includes the following topics:

• Access Your Shop Order
• Manage Thank You Messages Recipient Prompt
• Manage Notifications for Thank You Messages
• View and Download Thank You Messages

☰ Step-by-Step Guide on How to Manage and Download Thank You Messages for Your Stadium Shops Gift Orders
 

Demo Video on How to Manage and Download Thank You Messages in Your Stadium Gift Orders

☰ Access Your Shop Order

Navigate to the Shops Page

• Expand the Sidebar Menu (if collapsed)
  • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
      
• Navigate to Shops
  • In the sidebar menu, locate and click on "Shops" to access your shop's page. 

Select Your Live Shop

• On the " Shops" page, navigate to LIVE Shops, then click on the shop you'd like to access.

🔍Filter Shops by Owner (For Company Workspace Users):

• If you have permission to access and manage shared shops, you can use the OWNED BY filter to view shops created by other users in your Company Workspace. 

• For a complete guide, follow the steps in this article: 👉How to Filter Shops by Owner (For Company Workspace Users)

Access the Sent Gifts Tab

• From your shop's dashboard, navigate to SENT GIFTS.

Filter Orders by Owner (For Company Workspace Users)

If you have permission to access and manage shared shop orders, you can use the OWNED BY filter to quickly view orders created by specific users within your company Workspace

💡 Note: The OWNED BY filter will only appear if the shop contains gift orders created by multiple users.

Follow the steps in this article for the complete steps: 👉How to Filter Sent Gifts by Sender in Shops

Go to the Order Details Page

• Within the selected shop, find the "SENT GIFTS" area.
• Click on "VIEW ORDER" for the particular order you wish to modify.

Open 'Thank You Message' Settings

• In the upper right-hand corner, click the three dots and then select Thank You Message Settings.

Proceed to Managing Thank You Messages Recipient Prompt ￬
Proceed to Managing Thank You Message Email Notifications ￬
Proceed to  View and Download Thank You Messages ￬
 

Managing Thank You Messages Recipient Prompt

Enable Thank You Messages Recipient Prompt

• By default, the Thank You Message prompt is automatically disabled for recipients after order creation.
• On the settings page, check the Show thank you message prompt to recipients box to enable the prompt.

Confirmation

• Once done, a confirmation message will show, and the settings will be updated.

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Disable Thank You Messages Recipient Prompt

• Repeat the steps in the "Access Your Shop Order" section to go to your Thank You Message Settings.
• On the Settings page, uncheck the box labeled:
  “Show thank you message prompt to recipients” to disable the prompt.
• Once done, a confirmation message will show, and the settings will be updated

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Proceed to Managing Thank You Message Email Notifications ￬
Proceed to  View and Download Thank You Messages ￬

Managing Thank You Message Email Notifications

Disable Thank You Message Email Notifications

• By default, the Thank You Message Email Notifications are automatically enabled after order creation.
• On the Settings page, uncheck the box labeled:
  “Receive email notifications for thank you messages” to disable the notifications.

Confirmation

• Once done, a confirmation message will show, and the settings will be updated

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Enable Thank You Message Email Notifications

• Repeat the steps in the "Access Your Shop Order" section to go to your Thank You Message Settings.
• On the settings page, check the box labeled:
  “Receive email notifications for thank you messages”
• Once done, a confirmation message will show, and the settings will be updated.

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Proceed to Managing Thank You Messages Recipient Prompt ↑
Proceed to  View and Download Thank You Messages ￬

View and Download Thank You Messages

View Thank You Messages

There are two ways to access the Thank You Messages in your Shop order.

Option 1: Open via Message Icon

• In the order details page, click on the message icon

Option 2: Open via 'Thank you message' Settings

• In the upper right-hand corner, click the three dots and then select Thank You Message Settings.

• On the Settings page, click on the View Messages option found in the right corner.

Filter Orders

• In the FILTER BY box, click the drop-down arrow to show the orders with Thank You Messages.

• Select the order you’d like to view.

   

Download Thank You Messages

• On the Thank You Messages page, scroll through the messages from your recipients.
• To download the messages, click on the DOWNLOAD button.

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