How to Approve, Reject, or Pre-Approve Recipient Orders in a Priceless Shop

Managing recipient orders in a Priceless Shop is easy with Stadium’s approval tools. This guide explains how to approve, reject, or pre-approve recipient orders, review selected items and order costs, process payments, and manage recipient approvals individually or in bulk. Whether you need to approve multiple recipients at once or review each recipient order before placing it, you can manage the entire approval process directly from your shop.

This article includes the following sections:

Pre-Approve Recipients
Remove a Recipient's Pre-Approval
Approve or Reject Recipients in Bulk
Rejecting Recipients Individually
Approving Recipients Individually

Here's a detailed step-by-step guide on approving or rejecting recipients in a Priceless Shop order:

Navigate to the Shops Page

Expand the Sidebar Menu (if collapsed)
- Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
  (If the menu is already expanded, you can skip this step.)
Navigate to Shops
- In the sidebar menu, locate and click on "Shops" to access your shop's page.

Select Your Live Shop

On the " Shops" page, click LIVE Shops, then click the Priceless shop you'd like to access.

🔍Filter Shops by Owner (For Company Workspace Users):

If you have permission to access and manage shared shops, you can use the OWNED BY filter to view shops created by other users in your Company Workspace.
For a complete guide, follow the steps in this article: 👉How to Filter Shops by Owner (For Company Workspace Users)

Access the Sent Gifts Tab

From your shop's dashboard, navigate to SENT GIFTS.

Filter Orders by Owner (For Company Workspace Users)

If you have permission to access and manage shared shop orders, you can use the OWNED BY filter to quickly view orders created by specific users within your company Workspace

💡 Note: The OWNED BY filter will only appear if the shop contains gift orders created by multiple users.

Follow the steps in this article for the complete steps: 👉How To Filter Sent Gifts by Sender

Locate Your Gift Order

In the "SENT GIFTS" section, you are going to see a red exclamation icon for an order that has redeemable gifts that are pending approvals.

Access Order Details Page

Click on "VIEW ORDER" to proceed to the order details page.

PRE-APPROVALS

Pre-approval allows you to approve recipients before they redeem their gifts. You can pre-approve all recipients at once or select individual recipients.

Pre-Approve Recipients

Open the NOT REDEEMED tab

On the order details page, scroll down to the Recipients section, then go to the NOT REDEEMED tab.

Pre-approve ALL recipients

To pre-approve everyone in the list:

Click PRE-APPROVE ALL.

Pre-approve Individual Recipients

To pre-approve specific recipients:

Find the recipient you want to pre-approve.
In the PRE-APPROVE section, toggle the APPROVE button.

Confirm the pre-approval

In the pop-up window, click NEXT.
If no payment method was selected during the original order setup, you will be prompted to add one.
Select an existing payment method or add a new payment method.
Click NEXT.
Enter your Billing Country and ZIP/PIN Code if they have not already been added.
If needed, enter a billing note for your invoice.
Click SAVE BILLING & PAYMENT DETAILS.

Removing Pre-Approvals

If you need to remove a recipient's pre-approval:

In the recipient list, find the pre-approved recipient.
Click the green APPROVE toggle.
In the confirmation window, click REMOVE PRE-APPROVAL.

The recipient will no longer have pre-approved status and can be managed through the regular approval process.

APPROVING AND REJECTING RECIPIENTS

Review Recipient Orders

Once recipients have redeemed their gifts, you can review their selected items and order costs before approving or rejecting their orders.

On the order details page, scroll down to the Recipients section, then go to the AWAITING APPROVAL tab.
Click on the drop-down arrow on the recipient order to see the items they selected and the total price.

After reviewing the order, you can approve or reject the recipient individually or manage multiple recipients at once.

Approve or Reject Recipients in Bulk

If you need to process multiple recipient orders at once, you can approve or reject them in bulk.

Approve or reject everyone

Use the available bulk-action buttons:

Click APPROVE ALL to approve all recipients awaiting approval.
Click REJECT ALL to reject all recipients awaiting approval.

Approve or reject selected recipients

To process only specific recipients:

Select the checkbox next to each recipient's email address.
Click APPROVE SELECTED to approve the selected recipients.
Click REJECT SELECTED to reject the selected recipients.

Rejecting Recipients Individually

To reject a single recipient, just click on the "X" button.

If you reject a recipient, a confirmation prompt will appear. Click "REJECT" to confirm your choice.

All rejected recipients are then added to the "REJECTED" list.

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Approving Recipients Individually

After reviewing the total cost of the recipient order, click the checkmark symbol (✓) to approve recipients.
Review the recipient details on the new page. If all details are correct, click "NEXT" to proceed to the payment process.