This guide will walk you through the process of adding recipients to a surprise send items order. 

 

Note: You can only add one unique email to an active order. If you want to send the same items to the same recipient multiple times, consider using a dummy email address.

 

This article includes the following sections: 

• Navigating to the Send Items Kit
• Adding Recipients
• Checking Out
• Adding Recipients' Shipping Information
• Selecting Preferences for Recipients Added Manually or from Contacts
• Adding Recipients Later After Paying
• Order Status Overview

 

Navigating to the Send Items Kit

• After logging in to bystadium.com, click on "Sender" and select "Kits and Send Items"

• Click the Send Items Kit you wish to add recipients to

 

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Adding Recipients

• In the kit dashboard, go to the "Sent Gifts" tab.

 

There are 2 methods of adding a recipient:

Method 1 of Adding Recipients

• You may need to click the drop-down arrow under "VIEW ORDER"
• Click the "ADD RECIPIENTS" link to the order you wish to add recipients to

 

Method 2 of Adding Recipients

• Click the "VIEW ORDER" link on the order you wish to add recipients to
• Click the "ADD RECIPIENTS" button in the top right corner.

 

Recipient Count

• Enter the number of recipients you wish to add per country
• For multiple country selections, you can leave fields blank for countries you don't want to add recipients to
• Click "NEXT" to proceed

 

 

 

Note: You can only add recipients to the countries included in your chosen kit. For example, if you selected items from the US and India menu, you can only add recipients located in these countries.

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Checking Out

• Select your preferred payment method
• Click "Pay Now"

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Adding Recipients' Shipping Information

After payment, you'll be prompted to the Add Recipients page. From here, you can add recipients by adding recipients manually, choosing from your contacts, or uploading a sheet,

 

Adding Recipients Manually

• If you are adding new recipients to your order, click on the INPUT RECIPIENTS button.

• Enter the necessary shipping information of your recipient(s).

 

 

• Please ensure all required information is complete for each recipient before adding the next as the system will not allow you to move on if any information is missing.
• You can also delete or update recipient details during this process.
• Once you are done adding all recipients, click on the SAVE button.

↓ Skip to Selecting Preferences for Recipients Added Manually or from Contacts

↑ Back to Adding Recipients' Shipping Information

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Adding Recipients from Your Contacts

• Tick the check box next to each contact you'd like to include in your order.
• If your selected contact has missing information such as the name, phone number, or address, the system will ask you to provide these details after clicking the NEXT button.

 

• Add the missing recipient details and click SAVE to proceed.
  
  

 

• Once your selected contact already has the necessary shipping details you may click NEXT to proceed.

Adding Recipients and Choosing Preferences by Uploading a Sheet

• You can add recipients and select their preferences all at once by uploading a .xlsx spreadsheet file. To get started, click "UPLOAD SHEET" and then "Download Template." The template will include data related to the order. After filling out the template, be sure to save all changes. Close the file, then upload it and click "SUBMIT."

   

 

 

Filling Out the Template

• When you download the .xlsx template, the file name will include the order number.
• Each country with selected items will have its own tab. Please complete the recipient information in the corresponding tab.
• Fill out columns A through J with recipient information. Note that a phone number is required for recipients outside the U.S. to ensure successful delivery.

 

 

Selecting Preferences

• Swag Items: Choose the preference for each item from the dropdown list. Some swag items do not have size or color options, so simply select the default item in the dropdown list in those cases. Leave the 'Restrictions' column blank, as it is not applicable.
• Snacks & Non-Swag Items: Select the default option from the dropdown list.
• International Dietary Restrictions: Generally, restrictions are not applicable for international snack stashes. However, if the option is available, you'll need to type in any dietary restrictions (e.g., gluten-free, vegan, keto, paleo, kosher, nut-free, sustainable, halal, dairy-free, no sugar added).
• US Dietary Restrictions: For US recipients, you can select applicable restrictions for stashes from the dropdown list. 

International tab

United States tab

 

Upload Process

1. Click UPLOAD SHEET.
2. Drag and drop the file or click SEARCH LOCAL DEVICE to browse for it.
3. Select the completed .xlsx file, which should contain the order number in the file name.
4. Once uploaded, the contacts will appear and be selected in your contact list.
5. Click NEXT to proceed.

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Selecting Preferences for Recipients Added Manually or from Contacts

• If you choose to add recipients manually or from your contacts, you'll be prompted to select recipient preferences on the next page, such as color and sizing (if applicable) for each recipient. You may also need to provide dietary restrictions for snack items.

• If you added a recipient that is not located in the country you have set up for the gift, the system will automatically remove the recipient and display an error message "recipient fall outside of the countries you have set up the gift for and haven't been added."

 

• For any apparel items, please make sure that you check the size guide to ensure accurate size selections.
  

• If you do not have their sizes or preferences yet, you may click on "SKIP, I'LL ADD LATER"
• If you have added their preferences, click on the NEXT button to proceed.

 

 

• If preferences are not required for the selected item, the Select Preferences page will display 'No contacts available for this page.'
• You can simply click 'Next' to proceed."

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Adding Recipients Later After Paying

If you accidentally exited the add recipients page after payment:

• Return to the Kits and Send Items dashboard
• Locate and click on the kit you want to add recipients to
• Navigate to the "Sent Gifts" tab and click "View Order"

 

•  Click the "Add Recipients" link located under "SPOTS LEFT." Here, you'll see how many recipient spots are still available for this order.

 

 

• After clicking, you'll be directed to the Add Recipients page. 
• Follow the prompts to add your recipients' shipping information.

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Order Status Overview

After successfully adding your recipients, you'll be directed to the order dashboard. Here's an explanation of the different order statuses and tabs you'll encounter:

1. INCOMPLETE Tab

• • All recipient orders begin here, and the status will initially show as PROCESSING. This process typically takes a few minutes.

• • Orders with errors (except inventory errors) remain in this tab. To view error details, hover over the i icon next to Incomplete.
  • You will receive an email if any information is missing or if preferences still need to be selected, along with instructions on how to address these issues.

 

2. INVENTORY ERROR Tab

• • Orders with inventory-related issues (for pre-purchased swag) are moved here. You may need to restock if necessary.

3. SENT Tab

• • Successfully processed orders are moved to this tab, showing the recipient's email address, a green "Sent" status, and the process date next to it.

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