Removing a recipient/s from your shop order's recipient list can be done via your shop's order dashboard. Please note that the option to remove a recipient from your shop's order is only possible if they have not redeemed the points yet.

Steps guide on how to remove a recipient from your shop's order

Log in to Your Account

• Open your web browser and go to bystadium.com
• Log in using your credentials.
  
  

Navigate to the Shops Page

• Expand the Sidebar Menu (if collapsed)

  • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
    
    

• Navigate to Shops

  • In the sidebar menu, locate and click on "Shops" to access your shop's page. 

Select Your Live Shop

• On the " Shops" page, navigate to LIVE Shops, then click on the specific shop you'd like to access.

Access the SENT GIFTS Tab

• Within the shop's dashboard, navigate to the SENT GIFTS tab and click on the order you wish to edit.

Remove Recipients

Navigate to Unredeemed Recipients

• Click on the NOT REDEEMED option to display the list of recipients who have not yet redeemed their kits.
  

Select Recipients to Remove

• Tick the checkbox next to the email address of the recipient(s) you want to remove. You can select multiple recipients if applicable. Afterward, click on the REMOVE SELECTED button.
  
  
  
  
• You may also click on the REMOVE  button to delete individual recipients
  
  
  
  
• To remove all recipients who have not yet redeemed their kits, click REMOVE ALL instead of selecting individual recipients.
  
  

Confirm Removal

• A confirmation pop-up window will appear. Click YES, REMOVE to proceed.
  
  

Completion Message

• Once the process is complete, a confirmation message will be displayed, indicating that the recipient(s) have been successfully removed from the order
• The list of recipients under "NOT REDEEMED" will also be updated
  
  

To add new recipients to your existing order, please follow the steps in this article: ✨How To Add Recipients To Your Existing Shop Order