This article will guide you through the process of removing recipients who have not yet redeemed their kits from a live Kits order.

Note: You can only remove recipients who have not yet redeemed their kits. If a recipient has already redeemed their kit, you will not be able to remove them from the order.

Here's a step-by-step guide on how to delete recipients from a live kit order

Accessing the Kits Order

Log In to Your Account

• Go to bystadium.com and log in to your account.
  
  
  

Navigate to the Kits & Items Page

• Expand the Sidebar Menu (if collapsed)

  • Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
    
    

• Navigate to Kits & Items

  • In the sidebar menu, locate and click on "Kits & Items" to access your kits and send items page.

Locate the Kit Order

• Find the Kit from which you want to remove recipients.
  
  

Access Sent Gifts

• Click on the SENT GIFTS tab.
  
  

View Specific Order

• Locate the specific order where you want to remove recipients and click VIEW ORDER.
  
  

Removing the Recipient

Display Unredeemed Recipients

• Click on the NOT REDEEMED option to display the list of recipients who have not yet redeemed their kits.
  
  

Select Recipients to Remove

• Tick the checkbox next to the email address of the recipient(s) you want to remove. You can select multiple recipients if applicable. Afterward, click on the REMOVE SELECTED button.
  
  
  
  
  
• To remove all recipients who have not yet redeemed their kits, click REMOVE ALL instead of selecting individual recipients.
  
  

Confirm Removal

• A confirmation pop-up window will appear. Click YES, REMOVE to proceed.
  
  

Completion Message

• Once the process is complete, a confirmation message will be displayed, indicating that the recipient(s) have been successfully removed from the order
• The list of recipients under "NOT REDEEMED" will also be updated
  
  

Access the Swag Kits Feature with our paid Stadium Packages.

Visit our Pricing page to explore the details of each package and choose the one that best suits your needs.