Need to change items in an order? We're here to help. Whether you made an accidental purchase or simply changed your mind, our guide provides all the information you need to change your order.

If you need to change your order, here's what you need to know:

1. Cancellation Window:
   We are unable to process an exchange for on-demand items or items that ship directly from vendors after the order is placed. However, if your order has not been processed yet, you can cancel the order instead.
   
   You can cancel your order within 1 hour for most products after it was placed, once canceled you can redeem again. Please follow the steps in this article ✨How To Cancel An Order for the complete guide.
   
   
2. Non-Refundable Items:
   Please note that certain items, such as virtual gift cards, experience vouchers, and similar digital products, cannot be refunded or exchanged once they are in your digital hands. We recommend double-checking your order before confirming the purchase of these items.
   
   
3. Swag Items Exchange and Return Requests:
   In most cases, we don't usually accept returns or exchanges on any of our products. But, there's one exception – if your sender pre-purchased swag and it's hanging out in our warehouse, you can return it. Just know that a $13 restocking fee applies. Talk with our customer service team to find out if your swag is applicable for a return.
   
   
4. Accidental Orders:
   If you accidentally check out with an individual order but were supposed to redeem a gift, please cancel your order within 1 hour after the order has been placed. Please follow the steps in this article ✨How To Cancel An Order for the complete guide.
   
   Once an order leaves our warehouse or the order has been fulfilled, it cannot be canceled or refunded. 

How to Contact Us

For any related inquiries, please contact our customer service team. We are here to help!

• Send a request by filling out our ✨Contact Us form
• Phone: +1 (888) 646-6883 (available 9-5 EST Monday through Friday)
• Live Chat: use the chatbots located at the lower left corner of our website 
  
  

Remember to have your order details handy when you reach out to ensure a smooth cancellation process.

We appreciate your understanding and look forward to assisting you with any changes to your order.

Please read our ✨ "Cancellation, Refund, Return, and Exchange Policy for Recipients" to learn more.