What is Peace of Mind Protection?

Peace of Mind Protection (POMP) is an optional service available during checkout on our platform. For just $3, you can add this protection to your gift package to safeguard against potential issues like damaged or missing items. This is not insurance. Stadium does not guarantee a credit of any amount and reserves the right to deny any request at our discretion. 

What does Peace of Mind Protection cover? 

This opt-in service covers the following issues:

• Damaged Items
• Missing Items 
• Lost Packages
• Incorrect Swag Sizes

How long do I have to report an issue?

You must report issues within 15 days of the item being marked as delivered. For damaged or stolen items, please report them within 7 days.

How do I report an issue? 

To report an issue, please contact our customer service team here or the bot on our website, providing your email, order number, and details about the problem.

What happens after I report an issue?

Once your issue is reported, we will review the details and determine if it qualifies for a credit. If approved, you will receive a credit that can be used at any time within Stadium. These credits never expire.

Is there a limit to how many times I can use Peace of Mind Protection? 

There is no limit to the number of times you can use the Peace of Mind Protection service as long as you have purchased the protection for each eligible order. POMP can not be transferred to a different order.

Can I purchase Peace of Mind Protection after checkout?

No, Peace of Mind Protection must be added at checkout and cannot be purchased retroactively.

Is Peace of Mind Protection refundable?  

The $3 fee for Peace of Mind Protection is non-refundable, but your credit will be available for future use if an issue is approved.

For any further questions or assistance, please contact our customer service team. We're here to ensure you love your items!