Need to transfer funds from your Default Workspace Wallet or User Default Wallet, move money to other Wallets, or track transactions across your workspace? This guide explains how Workspace owners and admins can securely transfer funds, choose the source and destination Wallet, select balance types, and monitor completed transfers. Follow these steps to ensure accurate fund management, smooth allocation to team members, and full visibility in both the default Workspace Wallet and the user's default Wallet transaction history.

Here's a Step-By-Step Guide on How to Transfer Funds From Your Company Workspace Default Wallets:

Navigate to the Wallets Page

• Click the Wallet icon or drop-down arrow in the top-right corner of the page to expand the Wallet menu.
• On the drop-down, you'll see options for your account's Wallets.

Locate the Company Workspace Wallet

• If you are a Workspace owner, you can transfer funds from your User's Default Wallet, Default Workspace Wallet, or any Shared Wallets you have created or have Full Access to.

💡 Note: Any funds transfer initiated by the Workspace owner from the Default Workspace Wallet will always be deducted from the owner’s User Default Wallet balance, even if the transfer is processed through the Default Workspace Wallet interface.

• If you are an admin or a sender, you will only have access to transfer Wallet funds from your User's Default Wallet or any Shared Wallets you have created or have Full Access to in your company Workspace.

Initiate Funds Transfer

• On the Default Wallet's page, click the three-dot menu to show more options.
• Click Transfer Funds.

💡 Note: Funds transferred by the Workspace owner from the Default Workspace Wallet are always taken from the Owner’s User Default Wallet balance, regardless of where the transfer is initiated.

User's Default Wallet View:

Default Workspace Wallet View (only visible to owners):

Transfer Funds Between Wallets

Fill out the transfer form shown in the pop-up window.
 

Transfer From

• Select the Wallet you want to transfer funds from. This field is prefilled with your default Wallet, but you can click the dropdown to choose a different source Wallet if needed.

Transfer To

• Use the first dropdown to select the destination Wallet where the funds will be sent.

Select Balance

• Choose the balance type associated with the destination Wallet from the dropdown menu.

Types of Balance:

Allocated to me - Refers to your allocated balance within the selected destination Wallet.
Unassigned - Refers to the unallocated balance within the selected destination Wallet.

 

• In this example, we will transfer the funds to your balance in the selected destination Wallet.
  
  

Enter Amount

Enter the amount you would like to transfer. The available balance is displayed below the field to help ensure the amount entered does not exceed the Wallet’s balance.

💰 Destination Wallet with the Same Currency

If the destination Wallet uses the same currency as the source Wallet, no currency conversion will be applied.

To complete your transfer:

• Enter the amount you want to transfer.

• Only one AMOUNT field will be displayed (e.g., USD).

• Check the AMOUNT AVAILABLE section to ensure the transfer amount does not exceed your available balance.

💱 Destination Wallet with a Different Currency

If the destination Wallet uses a different currency, the transfer amount will be automatically converted based on the current exchange rate.

To complete your transfer:

• Enter the amount you want to transfer in the Amount field on the left.

• A conversion icon will appear between the two fields, indicating that currency conversion is applied.

• The left field shows the amount in your source Wallet currency (e.g., USD).

• The right field automatically displays the converted amount in the destination Wallet currency (e.g., CAD).

• Review the converted amount in the right field before proceeding.

• Check the AMOUNT AVAILABLE section to view your current balance in both currencies for reference.

Add a Note (Optional)

• Enter a reference note for the transfer, such as the purpose of the funds. This step is optional.
   

Complete the Transfer

• Once all required fields are filled out, click TRANSFER to complete the transaction. The button will remain disabled until all required information is provided.

Confirmation

• Once the transfer is completed, a confirmation message will appear at the top of the screen.

• The transaction will also be recorded in both the User’s Default Wallet and the Default Workspace Wallet transaction history, allowing you to easily track the transfer from either view.

User's Default Wallet View:

Default Workspace Wallet View (only visible to owners):

•  In the Default Workspace Wallet History, this will be marked as "Funds Transferred Out."

Check the Completed Transfer

• Go to the destination Wallet to check if the funds were transferred successfully.

Destination Wallet View after the transfer:

• Confirm that the funds have been successfully added.
• Check the transaction history for proper tracking.
• In the destination Wallet's history, this will be marked as "Funds Transferred In"