This article includes the following sections:

1. Entry Points to the Send Items feature
2. What are the two modes of Send Items?
3. Sending Items to Multiple Countries in One Order Using the "Send to Others" Mode
4. How to Add Recipients & Select Recipient Preferences
5. Checkout Page & Customizations
6. Order Status Overview
7. Where To View Your Send Items Orders

 

Entry Points to the Send Items feature

There are three entry points to locate the Send Items feature:

 

Entry Point 1: Stadium Dashboard

• Go to the Home page.
• Navigate to the Live Order section
• Scroll to the right until you find the Send Items card, and click SEND ITEMS.

• You will then be routed to this pop-up page where you will be asked to select a shop or create a new shop using our available templates. 

 

 

Entry Point 2: Quick Links

• Click the Sender drop-down button and select Send Items under QUICK LINKS.

• You will then be routed to this pop-up page where you will be asked to select a shop or create a new shop using our available templates. 

 

 

Entry Point 3: My Shops

• Please note that this entry point is only applicable to senders who already have a live shop on their account. 
• Click on Sender and select My Shops from the drop-down menu.

• From the My Shops dashboard, click the Live Shop you wish to use for your Send Items order.

• You will then be routed to the specific Shops dashboard. 
• Click on the Send Items button on the top right. 

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What are the two modes of Send Items?

The two modes that you can choose from are:

1. Send to Myself - if you wish to place an order for yourself. 
2. Send to Others - if you are planning to place an order for someone else.

The Mode options for Send Items are only visible for users who do not have any Shop Points allotted on the selected Shop. Meaning, that if you have Shop Points available for that specific shop, you won't be able to see the option to select a mode.

Here are the differences between a Shop where the Mode Option is Visible versus No Mode Option:

 

Where can I access the mode options?

You will find this option as soon as you enter the shop with a pop-up that says, "Who do you want to send items to?"

Alternatively, you can click the envelope icon found at the top of the menu page. 

 

How to know what mode I am currently on?

	This indicates that you are in Send to Others mode.
	This indicates that you are in Send to Myself mode.

 

How does this work?

From the pop-up page, simply select whichever mode you prefer and click DONE. Then you can then proceed to place your order. 

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Sending Items to Multiple Countries in One Order Using the "Send to Others" Mode

With the "Send to Others" mode, you can seamlessly send items to recipients located in different countries within a single order. This feature allows you to choose from various country-specific menu selections, making it easier to manage and deliver items globally without the hassle of placing multiple orders. 

**Please note that this will only be available when you are on Send to Others mode and not on Send to Myself mode. 

 

Here's how this works:

• First, make sure that you're currently on Send to Others mode before selecting an item to order by clicking on the envelope icon found at the top of the menu page. 

 

• From your current menu page, select the item(s) you wish to send to your recipients that are located in that region and click the ADD TO BAG button.

 

• To continue adding items for recipients in another country, click the country flag icon at the top of the menu. Then select the country where your other recipient(s) are located.

 

Ship Snack or Swag Items Together in One Box (US & Canada Only)

• To have snacks or swag items shipped together in a single box, click the "Ships From Stadium" option under ATTRIBUTES. Items with the Stadium Heart Symbol will be shipped from our Stadium warehouse in Long Island City, New York.

• Note: Swag items fulfilled from our warehouse are either pre-purchased items stored in your Stadium Locker or on-demand items from the Core On-Demand Catalog. The Core On-Demand Catalog and Stadium Locker access are included with paid Stadium packages.

 

• Once you have finished adding items to your cart, click on the Bag Icon at the top right corner or simply click on the VIEW BAG button on the pop-up page to begin the checkout process.

 

• You'll be prompted to the My Bag page where you'll see the list of the items you have chosen from various international menus.

**Note that if you opt to switch to the SEND TO MYSELF mode while your bag contains items from various countries, only the item(s) selected from the country currently displayed at the top of the menu page will be retained in your bag following this change and the other items selected from the other country menu page will be removed from your bag.

 

 

• At the bottom, you will find the NAME YOUR ITEMS (OPTIONAL) field where you can name your Send Items order for easy reference. If left blank, it will default to the order number.
• Click NEXT to continue.

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How to Add Recipients

Once you've finalized your items, you'll be directed to the Add Recipients page to enter your recipients' information. From here, select "Surprise Recipients" and then add your recipients by either adding recipients manually, choosing from your contacts, or Uploading a Sheet,

 

Adding Recipients Manually

• If you are adding new recipients to your order, click on the INPUT RECIPIENTS button.

• Enter the necessary shipping information of your recipient(s).

 

 

• Please ensure all required information is complete for each recipient before adding the next as the system will not allow you to move on if any information is missing.
• You can also delete or update recipient details during this process.
• Once you are done adding all recipients, click on the SAVE button.

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Adding Recipients from Your Contacts

• Tick the check box next to each contact you'd like to include in your order.
• If your selected contact has missing information such as the name, phone number, or address, the system will ask you to provide these details after clicking the NEXT button.

 

• Add the missing recipient details and click SAVE to proceed.
  
  

 

• Once your selected contact already has the necessary shipping details you may click NEXT to proceed.

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Adding Recipients and Choosing Preferences by Uploading a Sheet

• You can add recipients and select their preferences all at once by uploading a .xlsx spreadsheet file. To get started, click "UPLOAD SHEET" and then "Download Template." The template will include data related to the order. After filling out the template, be sure to save all changes. Close the file, then upload it and click "SUBMIT."

   

 

 

Filling Out the Template

• When you download the .xlsx template, the file name will include the order number.
• Each country with selected items will have its own tab. Please complete the recipient information in the corresponding tab.
• Fill out columns A through J with recipient information. Note that a phone number is required for recipients outside the U.S. to ensure successful delivery.

 

 

Selecting Preferences

• Swag Items: Choose the preference for each item from the dropdown list. Some swag items do not have size or color options, so simply select the default item in the dropdown list in those cases. Leave the 'Restrictions' column blank, as it is not applicable.
• Snacks & Non-Swag Items: Select the default option from the dropdown list.
• International Dietary Restrictions: Generally, restrictions are not applicable for international snack stashes. However, if the option is available, you'll need to type in any dietary restrictions (e.g., gluten-free, vegan, keto, paleo, kosher, nut-free, sustainable, halal, dairy-free, no sugar added).
• US Dietary Restrictions: For US recipients, you can select applicable restrictions for stashes from the dropdown list. 

International tab

United States tab

 

Upload Process

1. Click UPLOAD SHEET.
2. Drag and drop the file or click SEARCH LOCAL DEVICE to browse for it.
3. Select the completed .xlsx file, which should contain the order number in the file name.
4. Once uploaded, the contacts will appear and be selected in your contact list.
5. Click NEXT to proceed.

 

↓Skip to the Checkout Page & Customizations

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Select Recipient Preferences

• If you choose to add recipients manually or from your contacts, you'll be prompted to select recipient preferences on the next page, such as color and sizing (if applicable) for each recipient. You may also need to provide dietary restrictions for snack items.

• If you added a recipient that is not located in the country you have set up for the gift, the system will automatically remove the recipient and display an error message "recipient fall outside of the countries you have set up the gift for and haven't been added."

 

• For any apparel items, please make sure that you check the size guide to ensure accurate size selections.
  

• If you do not have their sizes or preferences yet, you may click on "SKIP, I'LL ADD LATER"
• If you have added their preferences, click on the NEXT button to proceed.

 

 

 

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Checkout Page & Customizations

Customizations

**Note that this option will only be available if you have selected items (snacks or pre-purchased swag) that are being shipped directly from our warehouse to recipients who are located within the US & Canada.

 

• If you wish to add customizations to your box at an additional cost per recipient, you can select the available options. If you do not wish to add customizations, click 'NEXT' to proceed to the next steps.

 

Payment & Review

• Review the order details
• Select a payment method
• Make sure to add your Billing Country and Billing Zip Code/PIN
• Click NEXT to continue

 

Complete Your Order

• Review and finalize your order by clicking on the PAY NOW button.

 

• You will then see this confirmation page for your order. On this same page, you will have the option to download the order summary and review the payment breakdown.
• Click DONE to close out this page.

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Order Status Overview

After completing your order and closing the confirmation pop-up, you'll be directed to the order dashboard. Here's an explanation of the different order statuses and tabs you'll encounter:

1. INCOMPLETE Tab

• • All recipient orders begin here, and the status will initially show as PROCESSING. This process typically takes a few minutes.

• • Orders with errors (except inventory errors) remain in this tab. To view error details, hover over the i icon next to Incomplete.
  • You will receive an email if any information is missing or if preferences still need to be selected, along with instructions on how to address these issues.

 

2. INVENTORY ERROR Tab

• • Orders with inventory-related issues (for pre-purchased swag) are moved here. You may need to restock if necessary.

3. SENT Tab

• • Successfully processed orders are moved to this tab, showing the recipient's email address, a green "Sent" status, and the date redeemed or the date processed next to it.

 

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Where To View Your Send Items Orders

All created Send Items orders can be found in your Kits & Sent Items dashboard. You will also have the option to view and manage your order on the same page. Here's how you can get there:

• After creating the order you can click ←BACK TO SENT GIFTS then ←BACK TO  KITS AND SENT ITEMS or simply click on this link here: Kits & Sent Items
• Alternatively, you can click on the Sender option from the Stadium homepage and then select Kits & Sent Items.

 

• You'll be directed to the Kits & Sent Items dashboard, where you can view all your created orders. Just click on the tile of the order you want to check to get more details.

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Access the Send Items Feature with our paid Stadium Packages.

Visit our Pricing Page to explore the details of each package and choose the one that best suits your needs.

 

If you require further assistance we encourage you to book a call with us and we'll guide you through the process.

🗓️ BOOK A CALL HERE!